Table of Contents
Frequently Asked Questions
Below are two lists of frequently asked questions by Service Users and Facilitators. Get familiar with the questions you may be facing from your Service Users below, or find an answer to your question here. If you cannot find your question below, get in touch by using the form at the bottom of the page or contact us.
User FAQ
Ake is like a library in your pocket, filled with helpful things for families dealing with tough situations. You can use it every day, even when you’re not at your group meetings. It will help you start to make sense of what is going on and support you and your family in moving toward family wellbeing.
You can download Ake on the Google Play store or Apple store on your phone by searching for ‘Ake app’. You can also access Ake on your browser at akeapp.com.
Ake has lots of stuff to help you learn about changing your habits. You can watch short videos, read easy articles, and even do exercises. Your group Facilitator can use Ake to keep the conversation going between you and other group members even when you’re not together. The idea is that you can keep learning and supporting each other all week long, without having to wait for group sessions.
You can access Ake either through the app or by going to akeapp.com on your web browser.
All content in Ake is accessible from the menu on the right. Open the menu and select one of the 6 categories; Staying Safe Now, Strong Relationships, Making Sense of Behaviours, Managing Thinking, Managing Emotions, and Tools & Resources.
No. The app requires an internet connection to function correctly. Any attachments are downloadable and viewable offline, such as posters and worksheets.
The content library in Ake has been created with your behaviour change journey in mind, with a focus on wellbeing and safety.
Yes. The app uses secure and up-to-date technology with regular testing. The information you provide the app is minimal and is not sold/given to any 3rd party services.
This will depend on the version of the operating system on the phone. Ake app requires Android OS 5.1 and up, or iOS version 15 and up for Apple devices.
We recommend using Ake on a phone that still receives security updates from Google and Apple. At the time of writing, this would be the iPhone X and up for Apple devices and the Samsung Galaxy S20 and up for Android devices.
You can use the following website to see if your phone is still receiving security updates:
https://endoflife.date/iphone
https://endoflife.date/android
Practitioner FAQ
Ake has been designed to integrate as a part of your program instead of being an addition. The content and features have been designed from 40+ years of Social Services and Family Violence program design experience. It provides Facilitators with tools to communicate with Service Users within an appropriate program setting, encourage group support and contribute to the responsibility of risk management.
Ake hosts a library of content covering common intervention topics such as regulating emotions, managing thinking, building stronger relationships, and more. By opening the app each day, the Service User can press on how they feel on the emotions compass which then recommends a list of 5 articles, based on their input, to choose from. By engaging with at least one piece of content a day, Service Users can become better equipped for the program and the work they will be undertaking to break the cycle of abusive practice and violence.
Ake provides Practitioners with two exclusive features that assist with the retention and engagement of participants in their program. Firstly, the Discussions feature is a program-appropriate space for Facilitators to share media, thoughts, questions, and ideas for discussion between program sessions. Participants can reply to the Facilitator and other group members, encouraging group growth and support. Check out the Discussions page for more information.
Facilitators can also see compass inputs, content consumed, and question responses submitted by Service Users in their group. This can help the Facilitator get an idea of where a Service User’s understanding might be at in the program and flag any potential risk (for example, if a Service User has been inputting Sad/Quiet in the compass for a few days in a row). Go to User Activity for more information.
Ake covers a wide range of topics and ideas, such as; being a family man, forming helpful habits, managing strong emotions, planning for unsafe situations, receiving complaints about behaviour, promoting respect and equality, understanding acceptance and responsibility, strengthening relationships, managing the impact of trauma, how to ask for help, finding people who will support the wellbeing journey, and more.
Ake has the following features:
- The ability for Practitioners to create and send push notifications
- Discussions (in-app message board)
- Large content library featuring videos, articles, exercises and downloads
- Client Activity page for Practitioners
- Accessibility options such as plain language for users with low literacy skills, audio readouts of all articles, and closed captioning on all videos.
Nothing, other than you will not be able to access Ake via the app until you download it again. All activity in the app, including discussions and submitted answers to questions, is safely stored server-side and tied to your organisation.
This will depend on the version of the operating system on the phone. Ake app requires Android OS 5.1 and up, or iOS version 15 and up for Apple devices.
We recommend using Ake on a phone that still receives security updates from Google and Apple. At the time of writing, this would be the iPhone X and up for Apple devices and the Samsung Galaxy S20 and up for Android devices.
You can use the following website to see if your phone is still receiving security updates:
https://endoflife.date/iphone
https://endoflife.date/android
Features FAQ
No. New discussions and replies do not trigger automatic push notifications. Instead, we recommend that Practitioners manually send a push notification to invite users to engage when creating a new discussion. This approach prevents users from being disturbed by frequent notifications from active discussions.
Yes. When a User is added to a Group with existing discussions and replies, the User will then be able to see these and any future discussions sent to that group.
No. Push Notifications are sent immediately after creation. That said, scheduling Push Notifications is a planned feature for the future.